Player Wellbeing
Responsible Gaming
at hbsje
hbsje believes that gaming should be a source of entertainment — never a source of stress, financial strain, or harm. This page outlines the tools, resources, and policies we have in place to help every player across Bangladesh stay in control, play within their means, and enjoy the platform safely.
21+
Age Requirement
24/7
Support Available
Free
All Tools & Limits
BST
UTC+6 Coverage
Our Commitment
Gaming That Stays Fun
At hbsje, responsible gaming is not a policy tick-box — it is a core part of how we operate every single day. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, and we understand that within any large player community, some individuals may develop unhealthy patterns around gambling.
Our responsible gaming framework is built on three pillars: Prevention, which means equipping players with the tools and knowledge they need before problems arise; Detection, which means monitoring account activity for early signs of harmful behaviour; and Intervention, which means acting quickly and compassionately when a player needs help.
Every account protection tool listed on this page is available completely free of charge to all verified hbsje players. You do not need to justify your request or wait for approval — simply contact our support team and your limit or restriction will be applied promptly.
Our Promise: hbsje will never market bonus offers, promotions, or incentives to any player who has self-excluded, set a deposit limit, or activated a cooling-off period. Your protection settings are respected absolutely.
SSL-Secured Account
Your account is protected with 256-bit SSL encryption. All responsible gaming preferences are stored securely and applied instantly across all devices.
No Promo Pressure
Players with active limits or exclusions are automatically removed from all promotional campaigns and bonus communications without exception.
KYC Age Verification
Every hbsje account undergoes mandatory identity and age verification before any withdrawal is processed. Players under 21 cannot access real-money features.
24/7 Support (BST)
Our trained support team is available around the clock via live chat inside your account dashboard or by email at [email protected].
Account Tools
Player Protection Tools Available on hbsje
Every tool below can be activated instantly by contacting our support team. There are no fees, no waiting periods, and no questions asked.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, hbsje will not process any further deposits for that period. Limits take effect immediately upon request. Increasing a limit requires a 7-day cooling period before it applies — decreasing a limit takes effect instantly.
Session Time Limits
Specify the maximum number of hours you wish to spend on the hbsje platform within a 24-hour period. When your session time limit is reached, you will be automatically logged out and a cooldown period will be applied before you can log in again. This tool helps you maintain a healthy balance between gaming and daily life.
Cooling-Off Period
Take a short break from hbsje by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time your account will be suspended and you will not be able to log in, deposit, or place bets. The restriction cannot be lifted early once applied. All scheduled withdrawals will still be processed normally.
Self-Exclusion
Request a longer-term self-exclusion of 3 months, 6 months, 1 year, 2 years, or 5 years. During the exclusion period your account will be fully deactivated, you will be removed from all marketing lists, and hbsje staff will not reactivate your account under any circumstances until the full period has elapsed. Any remaining balance will be held securely for you.
Loss Limits
Cap the total amount you are willing to lose within a set timeframe — daily, weekly, or monthly. Once your loss threshold is reached, hbsje will prevent any further bets from being placed for the remainder of that period. Like deposit limits, reductions apply immediately while increases carry a mandatory 7-day review period.
Reality Check Reminders
Enable periodic on-screen notifications that display how long you have been playing and how much you have wagered in the current session. Reality checks can be set to trigger every 30 minutes, 60 minutes, or 90 minutes. When a notification appears, you can choose to continue your session or log out — the choice is always yours.
Quick Reference
Responsible Gaming Tools at a Glance
A summary of each tool, how quickly it activates, and how to request it on hbsje.
| Tool | Options | Activation Time | How to Request | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly — custom ৳ amount | Immediately (reductions) · 7 days (increases) | Live chat or email [email protected] | Available |
| Loss Limit | Daily / Weekly / Monthly — custom ৳ amount | Immediately (reductions) · 7 days (increases) | Live chat or email [email protected] | Available |
| Session Time Limit | Custom hours per 24-hour period | Immediately | Live chat or email [email protected] | Available |
| Reality Check | Every 30 / 60 / 90 minutes | Immediately | Live chat or email [email protected] | Available |
| Cooling-Off Period | 24 hours / 48 hours / 7 days / 30 days | Immediately — cannot be reversed early | Live chat or email [email protected] | Available |
| Self-Exclusion | 3 months / 6 months / 1 year / 2 years / 5 years | Within 24 hours (BST) of request | Email [email protected] with subject "Self-Exclusion Request" | Available |
Important: All responsible gaming tools listed above are provided free of charge. hbsje does not charge any fee for setting, adjusting, or removing limits. Support is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs in yourself or someone you know is the first step toward getting help.
Chasing Losses
Continuing to place bets in an attempt to recover money that has already been lost, often leading to larger and larger wagers that exceed your original budget.
Losing Track of Time
Consistently spending more time on the platform than you intended, missing meals, work commitments, or social engagements because of gaming sessions.
Gambling with Essential Funds
Using money earmarked for rent, household bills, food, education, or family expenses to fund gambling activity instead of dedicated entertainment funds.
Hiding Gambling Activity
Concealing the amount of time or money spent gambling from family members, friends, or colleagues because you feel they would disapprove or be concerned.
Gambling to Manage Emotions
Using gambling as a primary method of relieving stress, anxiety, boredom, loneliness, or low mood — rather than as a form of entertainment alongside a balanced lifestyle.
Inability to Stop
Repeatedly attempting to cut down or stop gambling but finding yourself unable to follow through, or feeling restless and irritable when not gambling.
If you recognise any of these signs in yourself: Please contact our support team immediately via live chat inside your hbsje account or by emailing [email protected]. Requesting a self-exclusion or cooling-off period is a sign of strength, not weakness. Our team will respond without judgement and apply your chosen restriction without delay.
Self-Assessment
Ask Yourself These Questions
These questions are designed to help you reflect honestly on your gaming habits. There are no right or wrong answers — this is a private self-check for your own awareness.
If you answer "Yes" to three or more of these questions, we strongly encourage you to use one of our responsible gaming tools or speak to our support team.
1
Have you ever spent more money on gambling than you originally planned to in a single session?
2
Have you borrowed money, sold possessions, or skipped financial obligations in order to fund gambling?
3
Do you find yourself thinking about gambling frequently throughout the day, even when you are not playing?
4
Have you tried to stop or reduce your gambling but found it difficult to do so for more than a few days?
5
Has gambling caused conflict in your relationships with family members, friends, or colleagues?
6
Do you feel a strong urge to gamble when you are feeling stressed, anxious, upset, or bored?
7
Have you continued gambling in order to try to win back money you lost in a previous session?
8
Have you lied to someone close to you about how much time or money you spend on gambling?
Step-by-Step Guide
How to Request Self-Exclusion on hbsje
Requesting a self-exclusion takes only a few minutes. Follow these steps and our support team will handle the rest.
1
Contact Our Support Team
Reach our team via live chat inside your hbsje account dashboard (available 24/7, BST) or send an email to [email protected] with the subject line "Self-Exclusion Request". Both channels are monitored at all times.
2
Choose Your Exclusion Period
Tell our support agent how long you would like to self-exclude: 3 months, 6 months, 1 year, 2 years, or 5 years. If you are unsure, our team can help you decide based on your circumstances. There is no wrong choice — any period of protection is a positive step.
3
Verify Your Identity
Our team will confirm your identity using the mobile number or NID details associated with your account. This step ensures that the exclusion is applied to your account and not someone else's. The process takes under 5 minutes.
4
Exclusion Applied Within 24 Hours
Your account will be fully deactivated within 24 hours (BST) of your confirmed request. You will receive a confirmation notice once the exclusion is in effect. Any remaining balance in your account will be secured and held for you until the exclusion period ends.
5
Removal from All Marketing
Immediately upon activation, your account will be removed from all promotional email lists, SMS campaigns, and bonus communications. hbsje will not contact you with any marketing material for the duration of your self-exclusion period.
6
Seek Additional Support if Needed
Self-exclusion from hbsje is a strong protective step. We also encourage you to consider reaching out to professional counselling services if you feel gambling has significantly affected your wellbeing, finances, or relationships. Speaking to someone outside the platform can provide additional perspective and support.
Note on Reactivation: hbsje will not reactivate a self-excluded account before the full exclusion period has elapsed, regardless of the reason given. After the exclusion period ends, a 7-day reflection period must pass before reactivation can be requested. This cooling buffer helps ensure that the decision to return to gaming is considered and deliberate.
Age Verification
Protecting Minors — 21+ Only
hbsje operates exclusively for adults aged 21 years and above. Real-money casino games and sports betting — including cricket, slots, Super Keno, and Fortune Tiger — are strictly off-limits to anyone under the age of 21. This is not only a platform policy but a fundamental ethical obligation.
Every new hbsje account is subject to mandatory KYC (Know Your Customer) age verification before any withdrawal can be processed. Accounts where the player is found to be under 21 are immediately suspended, all real-money balances are frozen, and the account data is handled in accordance with our Privacy Policy.
If you share a device with younger family members in your household — a common situation across many Bangladeshi families — we strongly recommend taking the following precautions to prevent accidental access.
Use Device Passcodes
Set a secure lock screen PIN or biometric lock on your phone or tablet. Never leave your device unlocked and unattended in a household where minors are present. This single step prevents the majority of accidental access cases.
Never Share Login Credentials
Your hbsje username and password must be kept strictly private. Do not share your login credentials with anyone, including family members. Enable two-factor authentication (2FA) via SMS OTP for an additional layer of account security.
Report Suspected Underage Access
If you suspect that a minor has accessed or registered an hbsje account, contact our support team immediately at [email protected]. We will investigate and take appropriate action within 24 hours (BST). All such reports are handled with strict confidentiality.
Get Help
Support & Resources
If you feel that gambling is having a negative impact on your life, finances, or relationships, reaching out for help is the most important thing you can do. Our team is ready to assist you at any time.
Live Chat Support
Access live chat 24/7 from within your hbsje account dashboard. Our trained support agents can apply limits, cooling-off periods, or self-exclusions in real time during your chat session.
Email Support
Send a detailed message to [email protected] at any time. Include your registered mobile number in your email so we can verify and action your request promptly. Email responses are sent within 48 hours (BST).
FAQ & Guides
Our FAQ section covers common questions about account limits, self-exclusion, verification, and more. If you cannot find the answer you need, our live chat team is always available to assist.
Talk to Someone
Professional counselling for
gambling-related concerns is available in Bangladesh. Speaking with a qualified counsellor or trusted family member can provide perspective and practical support that goes beyond what any platform tool can offer. You are not alone.
Contact hbsje Support: Our responsible gaming team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). Email us at [email protected] or use live chat inside your account dashboard. When contacting us about a responsible gaming matter, simply mention "responsible gaming" at the start of your message and you will be prioritised in the queue.
Remember: hbsje is an entertainment platform. All forms of gambling carry financial risk. Never gamble with money you cannot afford to lose. Never gamble while under the influence of alcohol or medication. Never use gambling as a way to solve financial problems. If gambling stops being fun, stop gambling and contact our support team.
Play Safely with hbsje
Your Wellbeing Comes First
hbsje is committed to providing a safe, fair, and enjoyable experience for all players across Bangladesh. Explore our games knowing that our responsible gaming tools are always available to keep you in control.
21+ only · Play Responsibly · All balances in Bangladeshi Taka (৳)